FAQs

Yes, we provide custom-made services to our clients, If they have any specific requirements pertaining to their billing software, credentialing, authorizations, handling patient inquiries, and more.

No, we do not have our billing software, but we provide our clients with third-party premium software for their ease.

Yes, we have a list of various third-party billing software. We can provide you with the billing software you feel most comfortable with.

We are responsible for all the patient communication whether it is related to billing queries or any other statements.

Being a Medical Billing provider, we will assign you a dedicated manager, Team Lead and team to handle your account. You will receive daily, weekly and monthly statements regarding your practice's financials, performance, and health.

We support comprehensive disclosure. You will have complete access to check out our work and generate reports whenever you like.

We will contact the insurance provider to determine if the reimbursement request is legitimate. If the refund request is valid, we will try to balance the payments with future payments and let the practice know about it. If the insurance refuses to accept the payments as an adjustment, we will let the practice know, and they can then issue a refund.

We've designed a simple, low-cost solution to help you start and pave your way to success with $3 billing. You can start billing just for $3, simply contact us at info@terramedllc.com or +1 (307) 900-4303

We offer prior authorization services to various specialties such as: (Electrophysiology, Cardiovascular Disease, General Surgery, Psychiatry, Pediatrics, Podiatry, Internal Medicine, Gastroenterology, Dermatology, Family Practice, Mental Health, Counseling, Ophthalmology, Chiropractic, Oncology Radiology, Rheumatology, Urgent Care, Speech Therapy, Physical Therapy, and Occupational Therapy).

Yes, you will be informed when authorization is about to expire. We also keep track of this, starting the prior authorization before it runs out.

Prior Authorization usually take 7-14 Business Days to process

You can always appeal the denial of your pre-authorization to your insurer if you believe it was made in error. This works best if your practice certifies that the insurance your patient is requesting is appropriate and required for their treatment.

Yes, we do communicate with them for referral request via calls & Faxes and keep follow up on these until it get done.

We request the patient's eligibility and benefits from the scheduler two days prior, send you the benefit information through email, and upload the notes to the EMR system so the practice can view them.

We will inform the practice about these concerns so they can get in touch with the specific patient and make the appropriate adjustments.

Yes, we go through each medical record pertaining to the services rendered and assign the correct code to process the claim.

Yes, specific CPT/ICD codes are used to code the claims. Our team then examines the codes and, as appropriate, provides input and review coding compliance and highlights if any areas need to be addressed. We also include the proper modifiers in the claims to ensure compliance and maximize your reimbursement.

Yes, we do review any denials, make necessary adjustments, and resubmit the claims with proper CPT, ICD, and Modifier.

We have experienced customer service specialists that will help the patients with their inquiries regarding invoices and payments.

Yes, we review your patient's statements, the DOS of the procedures rendered, and the outstanding payment pertaining to the patient's or the payer's side.

Before calling patients with a reminder, we ensure the number of billing statements through mail via clearinghouse with a billing cycle of 28 days are sent as per practice policy. If they don't reply to the statements, we then call or leave voicemails to remind them to make the payments. Lastly, we compile their statements and give them to providers, who then hand them over to recovery agencies.